First experience of hospitals in Hanoi. Luckily I was not in a rush to see anyone and am in no pain. I just wanted a consultation to speak to an Audiologist or an ENT specialist to get my hearing aid repaired. The battery case (which also functions as an on/off button) is loose because of a tiny cracked latch so it will not stay turned on. I teach English, it is useful to be able to hear my students when I ask them to speak.
The first hospital I went to was Hong Ngoc. It was a nice looking, modern enough and clean hospital from what I saw although the wheelchair ramp was at an alarming angle and there were motorbikes parked in front of the only ambulance in sight. It took 4 nurses a receptionist and a man in scrubs to tell me that no one in the hospital could help me. I made the mistake of holding my hearing aid up by way of explanation when I asked “Can I speak to someone in the ENT department” It was much handled and passed around. Eventually I got it back and was sent away with a bit of paper to give to the taxi to get to a hospital that might help me. Upon inspection of my hearing aid in the taxi the cracked bit of plastic on the latch was now gone. They broke my hearing aid even more and then sent me away. I was rather upset.
The second hospital in Bach Mai (which I found after a 10 minute walk because the taxi dropped me off at the wrong place and I needed to get directions) was shockingly run down. The ward I arrived in had mould on every wall and people on stretchers in the hallway. Somewhere there was a man screaming. There was no one at reception, a guard pointed at his watch and held up two fingers. Come back at two. I hoped the screaming man would be seen before then. I went for a walk while I waited and found A&E which was more modern and much cleaner. I thought I could ask for directions here and hopefully not be sent back to the screaming man ward. I asked 1 guard and 2 nurses where the ENT department was (or if there was one), I wrote ENT on paper and pointed at my ears as I have no Vietnamese and I don’t expect other people to have English. All three listened and walked away. I was ignored. Ok it is A&E, they have better things to do so I waited a while. I saw a nurse who didn’t look busy and asked for the ENT department again. She had enough English to send me back to the screaming man ward. The screaming man was still there somewhere and still screaming. I walked the halls and think I found ENT. There were rooms with signs that had things like “Olfactory” and I guessed I was in ENT or possibly cosmetics. Either way I found a faded handprint on a wall in blood or possibly faeces. An old woman was pushing around a dry mop. I went home.
Can anyone in Hanoi tell me what the heck happened here? Where can I see an ENT specialist or an Audiologist? This is shockingly poor standards which I have never come across in Hanoi before. The photo above is the only photo I could take before my phone’s battery started to die. This was one of the cleaner hallways in the screaming man ward. The smell of urine was disturbing. A man waved a bloodied, bandaged hand at me as I was leaving. He was smiling.
What just happened!?